Data Protection Privacy Notice

Valid as of 25th April 2018

  1. Dot Comma Translations Limited, a private limited company incorporated and existing under the laws of England and Wales, with registered office at Clarendon House, 14 St Andrew’s Street, Droitwich WR9 8DY (“Business”, “we”, “us”, “our”) is registered with the Information Commissioner’s Office (“ICO”) under number ZA144581.
  2. If you have any questions about this privacy notice (“Notice”), please contact us by email (info [at] dotcommatranslations [dot] co [dot] uk).
  3. The Business will process your and third parties’ personal data, as further explained below, in the course of providing you with translation and associated services including access to our website and online features (“Services”).
  4. We will let you know, by posting on our website or otherwise, if we make any changes to this Notice from time to time. Your continued use of the Services after notifying such changes will amount to your acknowledgement of the amended Notice.
  5. PLEASE NOTE: You shall and you hereby agree to indemnify the Business and its affiliates and their officers, employees, agents and subcontractors (each an “Indemnified Party”) from and against any claims, losses, demands, actions, liabilities, fines, penalties, reasonable expenses, damages and settlement amounts (including reasonable legal fees and costs) incurred by any Indemnified Party arising out of or in connection with any breach by you of the warranties included in paragraph 8.

What is Personal Data?

  1. Personal Data” means any information relating to an identified or identifiable natural person (the “Data Subject”), who can be identified directly or indirectly; it may include name, address, email address, phone number, IP address, location data, cookies and similar information. It may also include “Special Categories of Personal Data” such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a Data Subject, data concerning health or data concerning a Data Subject’s sex life or sexual orientation.
  2. The Business may process Personal Data and Special Categories of Personal Data that you provide in connection with the Services about yourself and other Data Subjects, e.g. individuals whose details are included in any materials provided by you to the Business. The Business may obtain information about you and other Data Subjects from third-party service providers, such as due diligence platforms. If you use our online Services, the Business may collect information about your devices including clickstream data.
  3. In relation to Personal Data of Data Subjects, you warrant to the Business, on a continuous basis, that:
  • where applicable, you are authorised to share such Personal Data with the Business in connection with the Services and that wherever another Data Subject is referred to, you have obtained the explicit and demonstrable consent from all relevant Data Subjects to the inclusion and use of any Personal Data concerning them;
  • to the extent this is required in connection with the Services, such Personal Data is accurate, complete and up-to-date; and
  • either you provide your explicit consent and warrant that each Data Subject has provided explicit consent for the transfer of personal data to foreign organisations in connection with the Services as set out at paragraph 18, or that an alternative legal gateway for such transfer (such as transfer necessary for the conclusion or performance of a contract concluded in the interest of the Data Subject) has been satisfied.

How do we use your Personal Data?

  1. The Business will only process Personal Data, in accordance with applicable law, for the following purposes:
  1. responding to your queries, requests and other communications;
  2. providing the Services, including, where applicable, procuring acts from foreign organisations;
  3. enabling suppliers and service providers to carry out certain functions on behalf of the Business in order to provide the Services, including webhosting, data storage, identity verification, technical, logistical, courier or other functions, as applicable;
  4. allowing you to use features on our website, when you choose to do so;
  5. sending you personalised marketing communications requested by you, as well as serving personalised advertising to your devices, based on your interests in accordance with our cookie statement. You have the right to disable cookies as set out above or to unsubscribe by emailing info [at] dotcommatranslations [dot] co [dot] uk;
  6. ensuring the security of the Business and preventing or detecting fraud;
  7. administering our Business, including complaints resolution, troubleshooting of our website, data analysis, testing of new features, research, statistical and survey purposes, client acquisition and business development;
  8. developing and improving our Services;
  9. complying with applicable law, including guidelines and regulations from the Institute of Translation and Interpreting or in response to a lawful request from a court or regulatory body.
  1. The legal basis for our processing of Personal Data for the purposes described above will typically include:
  • processing necessary to fulfil a contract that we have in place with you or other Data Subjects, such as processing for the purposes set out in paragraphs (a), (b), (c) and (d);
  • your consent, such as processing for the purposes set out in paragraph (e);
  • processing necessary for our or a third party’s legitimate interests, such as processing for the purposes set out in paragraphs (a), (b), (c), (f), (g) and (h), which is carried out on the basis of the legitimate interests of the Business to ensure that Services are properly provided, the security of the Business and its clients and the proper administration of the Business; and
  • processing necessary for compliance with a legal obligation to which we are subject, such as processing for the purposes set out in paragraph (i).and
  • any other applicable legal grounds for processing from time to time.

Disclosure of Personal Data

  1. There are circumstances where the Business may wish to disclose, or is compelled to disclose, your Personal Data to third parties. These scenarios include disclosure to:
  • our subsidiaries or associated offices;
  • our suppliers and service providers to facilitate the provision of the Services, including couriers, notaries public, freelance translators, IT consultants and legalisation and other handling agents, webhosting providers, identity verification partners (in order to verify your identity against public databases), consultants, for example, in order to protect the security or integrity of our operations, including our databases and systems and for business continuity reasons;
  • public authorities to carry out acts that are necessary in connection with the Services, such as the UK Foreign & Commonwealth Office, or where we are required by law to do so;
  • foreign organisations to carry out acts which are necessary in connection with the Services, such as embassies, consulates and high commissions;
  • professional organisations exercising certain public functions in relation to the translation profession, such as chambers of commerce or membership organisations;
  • subject to your consent, our advertising and marketing partners who enable us, for example, to deliver personalised advertisements to your devices or who may contact you by post, email, telephone, SMS or by other means;
  • successor or partner legal entities, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event relating to the Business. In the case of a merger or sale, your Personal Data will be permanently transferred to a successor company; and
  • any other third party where you have provided your consent.

International transfers of your Personal Data

  1. We may transfer your Personal Data to a third party in countries outside the country in which your Personal Data was originally collected for further processing in accordance with the purposes set out above. In particular, your Personal Data may be transferred to foreign organisations, such as foreign embassies located in the UK or abroad. Such organisations will process the Personal Data in accordance with the laws to which they are subject and international treaties over which the Business has no control. By providing us with your Personal Data, you expressly consent to such transmission.
  2. If the Business transfers Personal Data to private organisations abroad, such as subcontractors, it will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. You may contact us for a copy of such safeguards in these circumstances.

Retention of Personal Data

  1. Your Personal Data will be retained for as long as is reasonably necessary for the purposes listed above or as required by the law. Please contact us for further details of applicable retention periods. For reasons of security and convenience, we may choose to store Personal Data on remote data facilities but in an encrypted form.
  2. We may keep an anonymised form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
  3. The main activity of the Firm is the translation of a variety of documents, some of which contain (Sensitive) (Third-Party) Personal Data. Copies of the source and target files are retained by the Business as part of its archiving and filing system in line with the provisions relating to record-keeping contained in the Business’ terms and conditions (as in force from time to time).

Security of Personal Data

  1. The Business will implement technical and organisational security measures in order to prevent unauthorised access to your Personal Data.
  2. However, please be aware that the transmission of information via the internet or e-mail is never completely secure. Whilst we can do our best to keep our own systems secure, we do not have full control over all processes involved in, for example, your use of our website or sending confidential materials to us via email, and we cannot, therefore, guarantee the security of information transmitted to us via the web.

Rights of a Data Subject

  1. Data Subjects have numerous rights in relation to their Personal Data. For further information about your data protection rights please visit the ICO website.
  • Right to make a subject access request (“SAR”). Data Subjects may request in writing copies of their Personal Data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other Data Subjects. Each request should make clear that it is an SAR. You may also be required to submit a proof of your identity and payment, where applicable.
  • Right to rectification. Data Subjects may request that we rectify any inaccurate or incomplete Personal Data.
  • Right to withdraw consent. Data Subjects may at any time withdraw their consent to the processing of their Personal Data carried out by the Business on the basis of previous consent. Such withdrawal will not affect the lawfulness of processing based on previous consent.
  • Right to object to processing, including automated processing and profiling. The Business does not make automated decisions. Profiling may be carried out for administration purposes, such as monitoring trends in user visits to our website, and in order to deliver targeted advertisements. The Business may use third-party due diligence platforms that provide recommendations about Data Subjects by automated means. We will comply with any Data Subject’s objection to processing unless we have a compelling overriding legitimate ground for the processing, the processing is for the establishment, exercise or defence of legal claims or we have another lawful reason to refuse such request. We will comply with each valid opt-out request in relation to marketing communications.
  • Right to erasure. Data Subjects may request that we erase their Personal Data. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the Personal Data, such as, our archiving obligations under the Notaries Practice Rules.
  • Data Subjects may request that we restrict our processing of their Personal Data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your Personal Data in a certain way.
  • Right to data portability. In certain circumstances, Data Subjects may request us, as the data controller, to provide a copy of their Personal Data in a structured, commonly used and machine readable format and to have it transferred to another provider of the same or similar services. To the extent such right applies to the Services, we will comply with such transfer request. Please note that a transfer to another provider does not imply erasure of the Data Subject’s Personal Data, which may still be required for legitimate and lawful purposes.
  • Right to lodge a complaint with the supervisory authority. We suggest that Data Subjects contact us about any questions or complaints in relation to how we process Personal Data so that we may seek to reach an amicable resolution. However, each Data Subject has the right to contact the relevant supervisory authority directly.